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Frequently Asked Questions

Please read our FAQ before sending us a message.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
Which payment methods are accepted?

Payments methods is done via PayPal

PayPal is the safest and easiest way to make payment for purchases online. 

You do not need to have a PayPal account to make payments with PayPal. PayPal also have their buyer protection policy.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How long will delivery take?

It is important to note that on any sale items or special offers shipping can take 12 to 30 days.

In some cases purchases of different items at the same time may be shipped separately. 

How to apply a discount code?

When you use the discount code, you should enter your code in the discount code text box, which is located on checkout page.

If you are placing the order on your mobile phone, the discount box is in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.

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